NEW DELHI: Vistara a joint venture between Tata Sons Limited and Singapore Airlines Limited (SIA) with Tata Sons India’s finest full-service carrier, today announced ‘FlyerCODE’ – a set of simple and important considerations for customers to follow for a safe flying experience.
An addition of Vistara’s campaign #FlyingFeelsSafeAgain, the #FlyerCODE is suggested in comeback to its freshly resolved customer survey that discovered 55% of the respondents’ dreaded contact while traveling and anxiety about associated passengers not following health and safety protocols.
Vistara’s ‘FlyerCODE’ pursues to plea to patrons to be Careful, Observant, Distanced and Empathetic, whenever they fly.
“At Vistara, we have put together some extremely stringent preventive measures to ensure the health and safety of our customers and staff, in line with the new regulatory guidelines. Our teams at every touchpoint are ensuring all these compliances every day. However, this is not a battle to fight alone. This needs customers’ participation and effort just as much. FlyerCODE is made up of some very simple steps and considerations, but it’ll have an enormously huge impact in making air travel much safer”, said Vinod Kannan, Chief Commercial Officer, Vistara.
Vistara’s ‘FlyerCODE’ initiative seeks to draw customers’ attention to several touchpoints throughout their journey where they can make significant differences by small actions/considerations.
CAREFUL
- Correct contact details to be provided.
- Be flexible in travel plans.
- Keep your facemask on, throughout the journey.
- Sanitize hands when required.
- Dispose of PPE post the journey only in designated bio-hazard bins placed at the airport terminals
OBSERVANT
- Stay informed about the latest flying/travel regulations and guidelines by the government.
- Please listen carefully to all announcements made.
DISTANCED
- Maintain distance in the Que.
- Follow all social distancing markers wherever placed.
- Please observe the seatbelt signs
- Do not queue up in front of the lavatories
- Avoid non-essential movement in the aircraft
EMPATHETIC
- Spare a thought for your fellow passengers as well as our frontline staff serving you
Vistara lingers to uphold the uppermost standard in safety and hygiene. The airline frequently conducts health checks of its crew members, has considerably abridged contact between its crew and customers, provisionally withdrawn in-flight meals, on-board sales, reading material, etc. With a strengthened aircraft spring-cleaning procedure, Vistara sanitizes and decontaminates all its aircraft before every take-off and accomplishes deep cleaning every 24 hours. Powerful, in-built air filtration systems on all of Vistara’s aircraft protection elimination of viruses and bacteria to refresh the cabin air every 2-3 minutes.
